Shipping & Returns

NY Charisma accepts returns received within 14 days from date of receipt on items that are unused, unworn and have the original tags attached. Please allow 7 days for shipping. Please note that a $15 restocking fee will be applied against the refund amount.

Your package will include a pre-paid, pre-addressed return label. Please note: -$12 per returned package will be deducted from your return credit when using the return label.

Returns will be processed within 7-10 business days of receipt. Refunds should appear on your account within 3-5 business days after processing.

If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Any promotion sale, sample sale and on sale items are not eligible for return. Items purchased at sale price or with promotion code cannot be returned or exchanged, no exceptions. Promotions including coupons and promo codes, only one code may be used per order. Please note sample sale items may not have complete labels.

ny ships to contiguous U.S. ( 48 adjoining States and Washington D.C.) For international order, please e-mail

Any question, please e-mail regarding your shipping & return.

Thank you.